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Quick Tip: Operation could not be completed (error 0x000006ba). The local print spooler service is not running. Please restart the spooler or restart the machine.

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We deployed a number of new machines this week, and we received this error on every single one of them whenever we tried to add printers. If you tried to start the spooler and then tried to add the printer, it would just crash again.

After some investigation, it turned out that the VMware Tools software had mistakenly been deployed to these machines (obviously in error, since they are not virtual machines). That in and of itself isn’t a problem – you simply uninstall it and you should be on your way. However what *didn’t* happen during the uninstall was there should have been a registry key deleted which wasn’t and was causing issues.

The key: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\Monitors\ThinPrint Print Port Monitor for VMWare

By deleting that entire key, we could start the print spooler and add the drivers correctly.

Software

Error A12E1 when trying to install/upgrade Adobe Creative Cloud Packager

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I was getting error A12E1 as soon as the download would finish and the app would try to start installing.

While I’m still not sure why it was failing, the solution was pretty simple:

  1. Open C:\Users\username\AppData\Local
  2. Copy the “CreativeCloudPackager.zip” file from that file to any other location on my computer (I used C:\Temp, but just get it out of that folder)
  3. Extract the .zip file
  4. Run the extracted Setup.exe file

While I can’t guarantee that it will work for you, it did work for me and since I couldn’t find any other instructions like this online, I thought I’d pass it on.