Quick Tip: Recover someone’s forgotten Outlook password

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Do you have the need to login to webmail but your user can’t remember their email password?

If you use MailPassView from NirSoft, it will look in the registry and dump out in plaintext the password Outlook uses to login to the mail server.

Be aware that some antivirus software flags it as a false positive, but that’s because in the past it’s been used in malware to steal credentials; there is nothing inherently malicious about it. If it’s critical that you recover the password without resetting it, you may want to disable the computer’s antivirus momentarily to run this app.

Direct link to download: HERE

Outlook for Mac e-mail template

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A client asked us this morning if there was a way he could create an e-mail template in Outlook for Mac. For the PC, it’s easy: you type out the message, go File -> Save As, and you’ve got yourself a template. For some reason, Microsoft decided not to include this functionality in the Mac version of their email client but there is a fairly simple workaround if you don’t have too many templates: create a signature for each template.

Write up your email just like you normally would, but then copy and paste the entire contents of the email into a new signature. When you need to use the template, just select the signature from the Signatures… drop-down and now your email has been replaced with the contents of your template that you can edit to your heart’s content.

Need to update the template? Just edit the signature.

It’s not super-intuitive but it does work, and it actually works rather well if you can get past the fact that the word “Signature” in this context really is just another term for “standard email footer template”.

Sharp MX-2600 series printer won’t prompt for job code

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A client called in this morning with issues printing, specifically that when she went to queue a print job, it would not prompt her for the User Number that they use to track and charge print jobs to their customers.

After doing a bunch of digging, it was determined that the job review had somehow become disabled on the queue which meant that the prompt would never appear.

To re-enable it, go to:

  1. Right-click printer and choose ‘Printer properties’
  2. ‘Advanced’ tab
  3. ‘Printing Defaults’ button
  4. ‘Job Handling’ tab
  5. Check the ‘Auto Job Control Review’ box

This will prompt the user for the User Authentication or User Number on each print job.

Quick Tip: Error “Evented I/O for V8 JavaScript has stopped working” with Adobe CC

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We’ve received multiple reports from clients in the past 48 hours that Adobe CC has started crashing with the error “Evented I/O for V8 JavaScript has stopped working”. Closing it just makes the error pop up again.

It appears, based on some research, that an update to Adobe’s CC Updater included a newer version of Node.exe (the JavaScript runtime by Node JS). According to multiple forum posts on Adobe’s community support site, they are aware of the issue and are working on preparing a fix but there is currently no ETA at the moment.

A temporary workaround is to kill the “node.exe” process via Task Manager or Process Explorer when you open any Adobe application.

We will update this post if/when Adobe pushes out a fix.